Organizational and Capability Assessment in the Supplier Selection Process for Airport ServicesAviation Sector

A major airline faced the need to select suppliers for critical airport services, such as passenger handling and management of aircraft in transit. This management included both above-wing and below-wing operations, covering passenger handling, aircraft in transit, and flight dispatch. Selecting the right supplier was crucial to maintaining the reliability and punctuality of its flights.

S&Q Advisors was hired to conduct a comprehensive evaluation of the organizational and operational capabilities of the applicant suppliers, ensuring that the airline could make a decision based on a technical and expert evaluation in airport operations and ramp aircraft handling.

Challenge

The main challenge was to identify a supplier that not only met the demanding operational standards but also could handle the flight demand safely and punctually.

  • Comprehensive Evaluation:

    Evaluate all operational and organizational capabilities of the suppliers.

  • Operational Risks:

    Identify potential risks that could affect safety, technical reliability, and punctuality.

  • Strategic Selection:

    Guide the selection towards the supplier with the best potential and lowest risk.

Solution

S&Q Advisors conducted a detailed evaluation of the applicants’ capabilities, examining their strengths and weaknesses. Using a methodological approach, S&Q consultants identified the risks associated with each supplier and their ability to meet the airline’s operational demands.

Based on this evaluation, S&Q Advisors recommended the supplier with the best potential and lowest risk, providing the airline with the confidence needed to make an informed and strategic decision.

Result

The airline successfully selected the most suitable supplier, minimizing operational risks and ensuring safety, reliability, and punctuality in handling its flights.

S&Q Advisors’ intervention enabled better decision-making by identifying tangible safety, technical, and operational aspects of the suppliers.

  • Optimal Selection:

    Identification of the supplier with the best potential and lowest risk.

  • Risk Reduction:

    Minimization of operational risks for the airline.

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